Raspberry case dosen't fit while sd card is in

I have just had a Raspberry Pi with a case delivered to me from core electronics. The Raspberry case doesn’t fit while sd card is in… I have had the raspberry pi working, so I dont think assembly is an issue. I could force it together, but it is too close and the sd card interferes with the case.

Is this a known problem?

Hi Daniel,

Which Raspberry Pi case do you have?
The SD card must be removed before you can fit the Raspberry Pi inside the official case.
Once assembled the SD card holder should line up with a slot in the case so you can fit the SD card.
Here are the assembly instructions for the Pi 4 official case.