I agree, this appears to be an issue with the part. If you can please reply to your order confirmation email, with a link back to this post (I’ve added it below for you) the support team will be in touch to get this sorted out for you.
Did this ever get sorted?
I have the same issue. Works fine with a usb 3 cable but not with the usb jumper.
Can’t work out if it’s short or a firmware issue?
Be good to know if OP got it working with a replacement jumper.
Sadly never finding out the results of a query seem to be the norm. It would be nice if it were the exception but it would be nice if one knew if the efforts to assist did actually help in the long run. Would be a help to other users too who may have the same or similar problem.
I stress there are some (thank you) who have posted a final result and the above statement does not apply to all.
Thanks Bob. Shame.
Is there facility on the forum to contact the op and ask direct?
I have also contracted the manufacturer direct to see if they can shed any light.
I will post my findings it I do get any…
Birger returned his case to us and after inspection, we confirmed it was a manufacturing defect and were able to replace it under warranty. If you send us an email by reply to your original order confirmation/invoice email with a list of the troubleshooting steps you’ve tried we’ll get it sorted for you one way or another!
Just arrived As @Oliver said, in this case, it was just that there were some quality control issues on the cable leading to continuity loss, so it was replaced, usually the QC is quite high for these parts, although we do still find the occasional fault. @Christian158002@Robert93820 If ever unsure about the outcome please feel free to ask us here, even if the post is old, and we’ll be happy to look into it and see what information we’ve got here. Have a great day everyone!