Makeblock mgiraffe 3d

I purchased this 3d printer for my son and haven’t been able to get it going.
The drivers come up and say "driver install failure.
Using window home 10. I also have a macbook if that is helpful with any ideas.

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Hey Anthony,

Welcome to the forum! :smiley:

Is there an error message or code when trying to install the drivers?
Unfortunately, Makeblock’s documentation doesn’t cover any errors during install.

Makeblock have a technical support email which would be a good avenue to get an answer.