Adafruit sound board not working

Hi, I recently purchased an Adafruits 16Mb sound board [ADA2217].
Unfortunately the red led stays lit when connected to computer or power suppy and board does nothing else.
It appears to be a common issue on the Adafruit forums.
My order number was Order # 1000515954
Please advise

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Hi @Alan258041 - for all warranty related issues you should reply to your order confirmation email.
Linking this forum topic might be helpful for the support team.

Can you help us out with some pictures? A closeup photo of the board and the connections would be really helpful to rule out common issues like soldering or connection problems.

I also found some adafruit threads regarding this problem. But nobody figured out any solution.