LilyPad Arduino USB failed to read when plugged into computer

When i plug my Lillypad device into my laptop, i receive this error message (see pic below), this also happens on other peoples laptops. I have also tried downloading the additional drivers but, it says the most appropriate ones have been downloaded. Any information/help would be greatly appreciated.

Hi Nicholas,
After doing a bit of looking around, does the solution at the end of this page help?