New Raspberry Pi 3B+ Doesn't boot

Support Raspberry Pi
1

Hi, I received my new two Raspberry Pi 3B+ and one Raspberry Pi Zero W yesterday from Core Electronics.

However, one of the 3B+ Pis is not booting. All I can see is the red light on the board.

I have tried with the below.

  1. Latest NOOBS
  2. Latest Raspibian
  3. Official Raspberry Pi power supply.

The same SD card image works well in the other 3B+ and Zero. However this one fails to boot.

Can you please help me fix the issue?

Thanks,
Bas

2

Hey Bas,
Just to kick this one off for the tech team, could you give us a brief rundown of how the Pi is responding to power. How do the LED react? What are you seeing displayed on the attached screen.

3

Hi Aidan,

when I connect the Pi, all I can see is the red PWR light.

There is nothing received on the attached screen. The monitor power light just keeps blinking.

Regards,
Bas

4

Hi Bas,

The monitor light blinking sounds like it’s not getting a video signal. This could be because the board is not outputting on the HDMI and trying to use composite instead (intended to be a fallback), or because it’s just not booting at all.

Go into the config.txt file on the Micro SD card, and add the following lines

  • hdmi_force_hotplug=1
  • hdmi_drive=2

If that doesn’t work, try a fresh install of just Raspbian without NOOBS and set it up headless using these instructions (written for a Pi Zero, but will also work on a 3+). If you can connect to it that way, we can have a look and see if it’s trying to output to the monitor and failing, otherwise it’s not booting at all.

If that happens, reply to your order email with a link to this forum post and the support guys will be able to get you a replacement.

1 Like
5

Thank you Josh. I’ll try these instructions tonight. And will let you know how it goes.

Regards,
Bas