I have just received the display as well as a new pi 5. I hooked it all up and the display stays blank. I plugged in a hdmi display and the pi comes up fine. I am sure I have connected as per instructions the connectors on the pi end face the USB drives and the connectors on the touchscreen face up. the power is also connected as per instructions.
Welcome Back @Michael57208!!!
Sorry to hear you are having issues.
I believe you have already reached out to us over email as well. If you are able to reply over there we can help get you sorted 
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Hi Aaron,
I have emailed you photos as requested. I hope it is just something simple.
Michael
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Just. to complete this. As suggested by support I loaded a fresh OS on my pi 5 and the display worked. Very happy
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Check if the touchscreen display is powered. The display typically requires a 5V power source and sufficient current (at least 500mA or more).
