Uno R3 SMD not recognised by Ubuntu 20.04.2 LTS or Windows 10

Hi there,
I have got a brand new Uno R3 SMD and cannot get it to connect to either Windows or Ubuntu. When I plug the USB cable in with another Arduino R3 (standard, i.e. non-SMD), this is what I am see:

❯ dmesg | tail -n 5
[269275.004373] usb 1-1.1: New USB device found, idVendor=2341, idProduct=0043, bcdDevice= 0.01
[269275.004375] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=220
[269275.004375] usb 1-1.1: Manufacturer: Arduino (www.arduino.cc)
[269275.004376] usb 1-1.1: SerialNumber: 55736303831351813292
[269275.011640] cdc_acm 1-1.1:1.0: ttyACM0: USB ACM device

However, when I disconnect that Arduino and connect the one that is causing me issues, this is what I get:

❯ dmesg | tail -n 5
[269384.871346] 8313966 pages RAM
[269384.871348] 0 pages HighMem/MovableOnly
[269384.871348] 166438 pages reserved
[269384.871350] 0 pages hwpoisoned
[269452.320023] usb 1-1.1: USB disconnect, device number 33

Device Manager in Windows is also unable to see the Uno R3 SMD. From the research that I have done, I think that this could be related to a faulty FT232RL on the Arduino. I only have one other genuine Arduino (Mega 2560) and that works.

I am using the same USB cable between Arduinos. Any ideas?

Cheers,

Ric